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| Area 51 |
 Posted: Thu Apr 21, 2005 6:48 pm |
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Joined: 11 Mar 2005
Posts: 840
Location: Incredibly distant star
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I don't charge for shop labour, just wondering if you do or if your local shop charges (if you aren't a shop owner or employee).
What about tools? Do you allow your customers to use your tools? I do, although most of my customers seem to like the shop to do the work. |
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| auragreg |
| Posted: Sat Apr 23, 2005 12:27 pm |
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Joined: 31 Aug 2004
Posts: 2382
Location: Highland, Michigan, USA, Earth
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I'm a little iffy about letting them cut their own grip ... but other than that I let em do their own stuff if they want.
I dont charge for labor ... i kinda see it as a perk.
Now, if they buy everything from somewhere else and expect me to put it together .... that's another story.
Same with snowboards. I'll be damned if some parent buys a cheap board somewhere else and then expects me to set it up for em! |
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| skinny |
| Posted: Sat Apr 23, 2005 12:53 pm |
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Joined: 12 Sep 2004
Posts: 2706
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I don't belive that charging for sho labor is right. I also don't think that letting the customer set up their own deck there is right....
Leaving some tools tied to a work bench is nice to offer.
The guy behind the counter should have enough knowledge to change a bearing and a bushing and grip a deck. I f he doesn't don't hire him. |
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| Area 51 |
| Posted: Sat Apr 23, 2005 1:57 pm |
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Joined: 11 Mar 2005
Posts: 840
Location: Incredibly distant star
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I'll let them cut their own grip with he caveat that if they blow it, it's on them.
The one biggest pain in the ass is replacing buttonhead kingpins. Those are a bitch, although I've figured out a few tricks. Still time consuming though. |
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| Area 51 |
| Posted: Sat Apr 23, 2005 2:08 pm |
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Joined: 11 Mar 2005
Posts: 840
Location: Incredibly distant star
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skinny wrote: I also don't think that letting the customer set up their own deck there is right....
What's wrong with that? Some people prefer to do it.
Although I remember reading in TW Biz that it's a potential liability problem for customers to set their own stuff up at a shop. But what isn't a potential liability in the Sue-nited States??? |
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| ThrashCan |
| Posted: Sat Apr 23, 2005 2:23 pm |
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Joined: 16 Mar 2004
Posts: 1331
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| Only thing when I worked at a shop was re-grips, that shit will cost you. Stupid little kids and cheap ass parents. |
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| skinny |
| Posted: Sat Apr 23, 2005 6:47 pm |
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Joined: 12 Sep 2004
Posts: 2706
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| I have seen people cut themselves, break display glass, and walk off with tools. Most skateboarder kids won't sue, but why take the chance. I belive that the shop workers should be able to handle little tasks without any complaints, I looked at it as a part of the gig. Most kids will wait around if you are busy. |
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| auragreg |
| Posted: Sun Apr 24, 2005 10:58 am |
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Joined: 31 Aug 2004
Posts: 2382
Location: Highland, Michigan, USA, Earth
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| I refuse to re-grip unless the old grip is already off the deck. It takes too long to rip all that old stuff off. |
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I was born to love you. I was born to lick your face. I was born to rub you. But you were born to rub me first.
Support skateboard art/artists: http://www.etsy.com/shop/BurbSkateboards |
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| Adrian |
| Posted: Sun Apr 24, 2005 11:52 am |
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Joined: 06 May 2004
Posts: 907
Location: Alberta Canada
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same here we won't regrip unless it's already off, and then it's going over the bolts. I do everything I can to convince them they don't need new grip, they just need to clean it or save for a new deck.
I was thinking the other day that maybe $1 for new axle nuts isn't worth when you have to re-thread all the axles.
but It's good customer service to tune up anything they need, I don't like seeing them ride ghetto setups. |
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| Area 51 |
| Posted: Sun Apr 24, 2005 4:38 pm |
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Joined: 11 Mar 2005
Posts: 840
Location: Incredibly distant star
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I'll re-grip boards, but it's a pain when you have to take the trucks off (especialy trucks with bolts under the hanger- I use a drill that spins the nut). I usualy tell 'em that the old griptape has to be removed first, but sometimes I'm a nice guy and will do it if I have the time. A heat gun helps.
I don't clean bearings, but I'll re-lube 'em if they are getting new wheels and putting in their old bearings (if they have an open side). It provides a good demonstration on how just a bit of lube every once in a while can extend their life.
Free shop labour is one of those necessary things that lets you go the extra mile and I think it pays off in the long run. |
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